Contact us
Whether you have questions, need support, or just want to share your feedback, we are here to listen and assist. Our goal is to ensure that your experience with us is as smooth and enjoyable as possible. Feel free to contact us by e-mail or send us a message directly through our website.
contact@bertaeyewear.com
Address
Islands Brygge 79E
2300
Copenhagen
VAT
DK-44967480
FAQ
Frequently asked questions.
Ordering online
How do I order prescription eyewear from Berta Eyewear?
– Select your preferred frame, upload your prescription details through our website, or wait to receive an email from our customer service team with instructions on how to proceed.
What payment methods are accepted?
– We accept all major credit cards, PayPal, and Apple Pay. Transactions are securely processed.
How secure is my personal and payment information on your site?
– Your security is our priority. We use advanced encryption and security protocols to protect all personal and payment information.
Prescription Details
What prescription information do I need to provide?
– Provide your full eyewear prescription including sphere, cylinder, axis, and PD (Pupillary Distance).
What if I make a mistake entering my prescription?
– Contact us immediately if there is an error. Adjustments can be made if production has not yet started.
Can I use a contact lens prescription for eyeglasses?
– Eyewear prescriptions differ from contact lens prescriptions; please submit only your eyewear prescription.
Product Information
How do I choose the right frame for my face shape?
– Each frame on our website includes detailed measurements and photos indicating which face type the frame suits best. Use this information to choose a frame that complements your facial features.
Are your frames unisex?
– All our frames are designed to be unisex, with detailed descriptions provided for each frame.
Shipping Information
What are the shipping options and costs?
– Shipping cost is calculated at checkout. Expedited options are available at checkout for an additional fee.
How long will it take to receive my opticals?
– Typically, orders ship within a week for standard prescriptions. Complex prescriptions may take longer.
Returns and Exchanges
What is your return policy?
– Returns are accepted within 30 days of receipt. Read more about our return policy here.
How do I make a return or exchange?
– Contact customer support for a return authorization and instructions.
Can I return frames if they are not the right fit?
– Yes, returns for fit issues are accepted within the return period if the frames are in original condition.
Customer Support
How can I contact customer support?
– Reach out via email or phone. Visit our ‘Contact‘ page for details.
What hours is customer support available?
– Customer support is available from 9 AM to 5 PM, Monday through Friday.
Do you offer a warranty on your products?
– We provide a one-year warranty against manufacturing defects.
Additional Services
Do you offer lens upgrades?
– Yes, upgrades such as blue light filtering and light reactive options are available.
How can I track my order?
– A tracking number will be emailed to you once your order ships.
What do I do if I receive a defective product?
– Report any defects to our customer support immediately for a replacement or refund.
Can I order multiple pairs of frames with different prescriptions?
– Yes, you can place an order for multiple pairs with different prescriptions in a single transaction.
