We prioritize delivering your orders safely and promptly. Here’s a comprehensive guide to our shipping process:

1. Processing Time
– Orders are processed within 1-2 business days after payment confirmation.

2. Shipping Methods and Times
– Standard Shipping: Delivery typically takes 5-7 business days.
– Express Shipping: Faster delivery available. Rates and estimated delivery times will be calculated at checkout.

3. Shipping Costs
– Shipping costs will be calculated at checkout based on your location and chosen delivery method.

4. International orders (Non-EU)
– We ship worldwide. International orders typically take 7-14 business days, depending on customs clearance and destination.
– Import duties and taxes are not included in the product price or shipping cost. These charges are the buyer\’s responsibility.

5. Tracking
– You will receive a confirmation email with a tracking link once your order is shipped. You can monitor your shipment status in real-time.

6. Address Information
– Please ensure that your shipping address is accurate and complete to prevent delivery issues.
– If you realize that your address was entered incorrectly, contact us immediately to update the information before the order is dispatched.

7. Lost or Damaged Packages
– In the rare event your package is lost or damaged, please reach out to our customer support within 30 days of your estimated delivery date. We will assist you with initiating a claim or arranging a replacement.

8. Returns and Exchanges
– We want you to be satisfied with your purchase. If you need to return or exchange an item, visit our Returns & Exchanges page for detailed instructions.

9. Customer Support
– If you have any questions about shipping or your order status, contact our customer support team via contact@bertaeyewear.com.