Terms & Conditions
Terms and Conditions for Berta Eyewear
Introduction
Use of the website
Orders
- Placing an Order: Select products, add to cart, and proceed to checkout. Ensure all details are correct before finalizing your order.
- Order Acceptance: Orders are confirmed via email. Berta Eyewear reserves the right to reject or cancel any order for any reason.
- Changes and Cancellations: Once an order is placed, it cannot be canceled. Contact customer service for any issues.
Prices and Payments
- Prices: All prices are inclusive of VAT. Prices exclude delivery charges, which will be added at checkout.
- Payment Methods: We accept payments via major credit and debit cards and other payment methods as indicated at checkout. Payment is only debited from your card at the time of dispatch.
- Secure Payment: All transactions are processed through secure payment gateways, ensuring your payment information is protected.
- Errors and Omissions: Berta Eyewear reserves the right to correct any errors in pricing and descriptions at any time. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as canceled.
- Order Confirmation: After placing your order, you will receive an order confirmation via email. This email is an acknowledgment that we have received your order and does not constitute acceptance of your order. A contract between us will only be formed when we send you the dispatch confirmation email stating that the products have been shipped to you.
- Payment Terms: Payment must be made before the delivery of any products. In accordance with Danish legislation, all payments are processed at the time of dispatch to ensure accuracy and protection for both parties.
- Late Payments: In the event of late payment, Berta Eyewear reserves the right to suspend or cancel any future deliveries to you and commence legal proceedings to recover the outstanding amounts.
- Invoice and Receipt: An invoice will be issued to you upon completion of the purchase. Please keep a copy of your receipt for your records. The receipt serves as proof of purchase and is required for warranty claims and returns.
Delivery
- Shipping: Orders are typically processed and shipped within 2-3 business days. Delivery times vary based on location.
- Tracking: A tracking number will be provided once the order is shipped.
- Responsibility: Berta Eyewear is not responsible for delays caused by carriers or customs.
- For more information, please refer to our Shipping page.
Returns and Exchanges
- Eligibility: Returns must be made within 30 days of delivery, in original condition and packaging.
- Process: Contact customer service to initiate a return. Return shipping costs are the responsibility of the customer unless the product is defective.
- Refunds: Refunds will be processed within 14 days of receiving the returned item in its original condition. Original shipping costs are non-refundable.
Warranty
Berta Eyewear provides a two-year warranty against manufacturing defects. This warranty does not cover normal wear and tear, accidental damage, or misuse. To make a warranty claim, contact customer service with your proof of purchase.
Limitation of Liability
- General Exclusions: Berta Eyewear does not exclude or limit its liability for:
- Death or personal injury caused by our negligence;
- Fraud or fraudulent misrepresentation; nor
- Any other liability which cannot be excluded or limited under applicable law.
- Exclusions and Limitations: To the extent permitted by law, Berta Eyewear will not be liable for:
- Any direct, indirect, incidental, special, or consequential loss or damage incurred by any user in connection with the Website or products purchased through the Website;
- Loss of income or revenue;
- Loss of business;
- Loss of profits or contracts;
- Loss of anticipated savings;
- Loss of data;
- Loss of goodwill;
- Wasted management or office time;
- Any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
- Website and Product Use: The use of this Website and our products are provided on an “as is” and “as available” basis without any representations or warranties of any kind, whether express or implied by law, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy.
Privacy Policy
Governing Law
These Terms are governed by and construed in accordance with the laws of Denmark. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Denmark.
Intellectual Property Rights
All content on the Website, including text, images, graphics, and logos, is the property of Berta Eyewear or its content suppliers and is protected by intellectual property laws. Unauthorized use of any content may violate copyright, trademark, and other laws.
User Accounts
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
Prohibited Activities
You agree not to use the Website for any unlawful purpose, or any purpose prohibited by these Terms. You agree not to use the Website in any manner that could damage, disable, overburden, or impair the Website or interfere with any other party’s use of the Website. Prohibited activities include, but are not limited to:
- Posting obscene, violent, or crude content
- Harassing or stalking other users
- Violating copyright laws
- Hacking or tampering with the Website
- Conducting scams or spamming
Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
Entire Agreement
These Terms constitute the entire agreement between you and Berta Eyewear regarding the use of the Website and the purchase of products through the Website, superseding any prior agreements between you and Berta Eyewear.
Promotions and Discount Codes
From time to time, Berta Eyewear may offer promotional discounts or codes. These are subject to specific terms and conditions, which will be provided at the time of the offer. Promotions and discounts cannot be combined and are not applicable to sale items unless otherwise stated.
Custom and Import Duties
If your order is placed from outside Denmark, it may be subject to import duties and taxes. These charges are not included in the item price or shipping cost. You will be responsible for paying any import duties and taxes. Please contact your local customs office for further information.
Complaints and Dispute Resolution
Technical Requirements
Prescription Responsibility
Lens Replacement Service
Cookie Policy
Billing information
Product Descriptions and Availability
Links to other websites
Modification of Terms
Termination of Use
Age Restrictions
Force Majeure
Feedback and Submissions
Digital Communications
Governing Language
In case of discrepancies between different translations of these Terms and Conditions, the English version shall prevail.
For any questions or concerns, please contact us at:
- Email: contact@bertaeyewear.com
- Phone: 004528691289
- Address: Islands Brygge 79E, 2300 Copenhagen
- VAT: DK-44967480