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Terms & Conditions

Terms and Conditions for Berta Eyewear

Introduction
Welcome to Berta Eyewear’s website. By accessing and using the Website, you agree to be bound by these Terms and Conditions. If you do not agree with any part, please do not use the Website. Berta Eyewear may update these Terms at any time without notice.
Use of the website
The Website and its contents are intended for personal, non-commercial use only. Unauthorized use of the Website may give rise to a claim for damages and/or be a criminal offense.
Orders
  • Placing an Order: Select products, add to cart, and proceed to checkout. Ensure all details are correct before finalizing your order.
  • Order Acceptance: Orders are confirmed via email. Berta Eyewear reserves the right to reject or cancel any order for any reason.
  • Changes and Cancellations: Once an order is placed, it cannot be canceled. Contact customer service for any issues.
Prices and Payments
  • Prices: All prices are inclusive of VAT. Prices exclude delivery charges, which will be added at checkout.
  • Payment Methods: We accept payments via major credit and debit cards and other payment methods as indicated at checkout. Payment is only debited from your card at the time of dispatch.
  • Secure Payment: All transactions are processed through secure payment gateways, ensuring your payment information is protected.
  • Errors and Omissions: Berta Eyewear reserves the right to correct any errors in pricing and descriptions at any time. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as canceled.
  • Order Confirmation: After placing your order, you will receive an order confirmation via email. This email is an acknowledgment that we have received your order and does not constitute acceptance of your order. A contract between us will only be formed when we send you the dispatch confirmation email stating that the products have been shipped to you.
  • Payment Terms: Payment must be made before the delivery of any products. In accordance with Danish legislation, all payments are processed at the time of dispatch to ensure accuracy and protection for both parties.
  • Late Payments: In the event of late payment, Berta Eyewear reserves the right to suspend or cancel any future deliveries to you and commence legal proceedings to recover the outstanding amounts.
  • Invoice and Receipt: An invoice will be issued to you upon completion of the purchase. Please keep a copy of your receipt for your records. The receipt serves as proof of purchase and is required for warranty claims and returns.
Delivery
  • Shipping: Orders are typically processed and shipped within 2-3 business days. Delivery times vary based on location.
  • Tracking: A tracking number will be provided once the order is shipped.
  • Responsibility: Berta Eyewear is not responsible for delays caused by carriers or customs.
  • For more information, please refer to our Shipping page.
Returns and Exchanges
  • Eligibility: Returns must be made within 30 days of delivery, in original condition and packaging.
  • Process: Contact customer service to initiate a return. Return shipping costs are the responsibility of the customer unless the product is defective.
  • Refunds: Refunds will be processed within 14 days of receiving the returned item in its original condition. Original shipping costs are non-refundable.
Warranty

Berta Eyewear provides a two-year warranty against manufacturing defects. This warranty does not cover normal wear and tear, accidental damage, or misuse. To make a warranty claim, contact customer service with your proof of purchase.

Limitation of Liability
  • General Exclusions: Berta Eyewear does not exclude or limit its liability for:
    • Death or personal injury caused by our negligence;
    • Fraud or fraudulent misrepresentation; nor
    • Any other liability which cannot be excluded or limited under applicable law.
  • Exclusions and Limitations: To the extent permitted by law, Berta Eyewear will not be liable for:
    • Any direct, indirect, incidental, special, or consequential loss or damage incurred by any user in connection with the Website or products purchased through the Website;
    • Loss of income or revenue;
    • Loss of business;
    • Loss of profits or contracts;
    • Loss of anticipated savings;
    • Loss of data;
    • Loss of goodwill;
    • Wasted management or office time;
    • Any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
  • Website and Product Use: The use of this Website and our products are provided on an “as is” and “as available” basis without any representations or warranties of any kind, whether express or implied by law, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy.
Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
Governing Law

These Terms are governed by and construed in accordance with the laws of Denmark. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Denmark.

Intellectual Property Rights

All content on the Website, including text, images, graphics, and logos, is the property of Berta Eyewear or its content suppliers and is protected by intellectual property laws. Unauthorized use of any content may violate copyright, trademark, and other laws.

User Accounts

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

Prohibited Activities

You agree not to use the Website for any unlawful purpose, or any purpose prohibited by these Terms. You agree not to use the Website in any manner that could damage, disable, overburden, or impair the Website or interfere with any other party’s use of the Website. Prohibited activities include, but are not limited to:

  • Posting obscene, violent, or crude content
  • Harassing or stalking other users
  • Violating copyright laws
  • Hacking or tampering with the Website
  • Conducting scams or spamming
Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms constitute the entire agreement between you and Berta Eyewear regarding the use of the Website and the purchase of products through the Website, superseding any prior agreements between you and Berta Eyewear.

Promotions and Discount Codes

From time to time, Berta Eyewear may offer promotional discounts or codes. These are subject to specific terms and conditions, which will be provided at the time of the offer. Promotions and discounts cannot be combined and are not applicable to sale items unless otherwise stated.

Custom and Import Duties

If your order is placed from outside Denmark, it may be subject to import duties and taxes. These charges are not included in the item price or shipping cost. You will be responsible for paying any import duties and taxes. Please contact your local customs office for further information.

Complaints and Dispute Resolution
If you have a complaint about your purchase, please contact our customer service team. We will do our best to resolve any issues promptly. If we are unable to resolve the issue to your satisfaction, you may seek mediation or alternative dispute resolution services.
Technical Requirements
You are responsible for ensuring that you have the necessary hardware, software, and internet connection to access the Website. Berta Eyewear does not guarantee that the Website will be compatible with all devices or browsers and is not responsible for any technical issues you may experience.
Prescription Responsibility
Berta Eyewear does not verify the accuracy of prescriptions submitted by customers. It is the customer\'s sole responsibility to ensure that the prescription data provided is correct. Berta Eyewear will not bear any responsibility for errors in prescriptions provided by customers.
Lens Replacement Service
Berta Eyewear offers a lens replacement service for customers. This service is provided at the customer’s own risk. Berta Eyewear will not be liable for any damage to frames or lenses that occur during the replacement process. Customers are responsible for ensuring their frames are suitable for lens replacement and must follow all provided guidelines.
Cookie Policy
Berta Eyewear uses cookies to improve your browsing experience on the Website. By continuing to use the Website, you consent to the use of cookies. For more information, please refer to our Cookie Policy.
Billing information
Customers must provide accurate and complete billing information. Berta Eyewear is not responsible for any billing discrepancies caused by incorrect information provided by customers. In the event of billing errors, please contact customer service for assistance.
Product Descriptions and Availability
Berta Eyewear strives to ensure that product descriptions are as accurate as possible. However, we do not warrant that product descriptions or other content on the Website are accurate, complete, reliable, current, or error-free. Product availability is subject to change without notice.
Links to other websites
The Website may contain links to third-party websites. Berta Eyewear is not responsible for the content or practices of these third-party websites. Accessing linked websites is at your own risk, and you should review the terms and conditions of those websites.
Modification of Terms
Berta Eyewear reserves the right to modify these Terms at any time. Any changes will be posted on this page, and it is your responsibility to review these Terms periodically. Your continued use of the Website after any changes signifies your acceptance of the modified Terms.
Termination of Use
Berta Eyewear reserves the right to terminate your access to the Website and your account if you violate these Terms or for any other reason at our sole discretion.
Age Restrictions
Customers must be at least 18 years old to make a purchase from the Website. By placing an order, you confirm that you meet this age requirement.
Force Majeure
Berta Eyewear will not be liable for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (a “Force Majeure Event”). This includes any act, event, non-happening, omission, or accident beyond our reasonable control, such as strikes, lock-outs, natural disasters, pandemics, wars, terrorist attacks, civil commotions, and any other circumstances beyond our control.
Feedback and Submissions
Any feedback, comments, suggestions, or submissions you provide to Berta Eyewear regarding our products or services will be considered non-confidential and non-proprietary. You grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, publish, and distribute any such feedback or submissions for any purpose.
Digital Communications
By using our Website, you consent to receive electronic communications from Berta Eyewear. These communications will include notices about your account and information concerning or related to our services. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.
Governing Language

In case of discrepancies between different translations of these Terms and Conditions, the English version shall prevail.

For any questions or concerns, please contact us at:

  • Email: contact@bertaeyewear.com
  • Phone: 004528691289
  • Address: Islands Brygge 79E, 2300 Copenhagen
  • VAT: DK-44967480
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